At Minoxidil Trinidad, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our refund and return policy below.
1. Eligibility for Returns
You may return items within 14 days of receiving your order if you meet the following conditions:
- The item must be unopened and in its original packaging.
- The return request must be initiated within 14 days from the date of delivery.
2. Non-Returnable Items
The following items are non-returnable for health and safety reasons:
- Opened or used products.
- Products that have been damaged due to misuse or neglect.
3. Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [Insert Email Address] or [Insert Phone Number] to request a return authorization.
- Provide your order number and the reason for the return.
- Once your return is approved, we will provide you with instructions on how to return the item.
4. Return Shipping Costs
- Customers are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent, defective product).
- We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert amount, e.g., $50] to ensure that your return is received safely.
5. Refund Process
- Once we receive your returned item and verify its condition, we will process your refund within 7-10 business days.
- Refunds will be issued to the original payment method used at the time of purchase.
6. Exchanges
- We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired item.
7. Damaged or Defective Items
If you receive a damaged or defective item:
- Please contact us within 48 hours of receiving the product.
- We may ask for photos of the damage to process your claim.